Emergencies in rental properties can happen at any time. Knowing how to respond quickly can protect your safety and your home.
What is Considered an Urgent Repair?
In NSW and Victoria, urgent repairs include:
- Burst water pipes
- Blocked or broken toilets
- Gas leaks
- Dangerous electrical faults
- Serious roof leaks
- Flooding or storm damage
Step-by-Step: What to Do
1. Act Immediately
If there’s danger (gas leak, electrical hazard), contact emergency services first.
2. Notify Your Property Manager
Contact Crossriver Property Group as soon as possible.
3. Use Approved Emergency Contacts
If after hours, use authorised contractors provided by your agency.
Tenant Rights for Emergency Repairs
- Repairs must be addressed as soon as possible
- In some cases, tenants can arrange repairs and claim reimbursement (limits apply under legislation)
Preventing Emergencies
- Report small issues early
- Avoid DIY fixes for major problems
- Regularly check smoke alarms and appliances
Understanding urgent repairs helps you act quickly and safely. Crossriver Property Group ensures tenants always have access to reliable support, even after hours.