Tenants
You're in good hands.
We’re committed to making your rental experience simple, transparent, and stress-free.
Below you’ll find all the essential resources you need as a current or prospective tenant.
To apply and be considered for one of our rental properties, you’ll need to download and fill out the relevant application form.
Once completed, please submit your application along with all required supporting documents.
If you need assistance, our team is here to help.
Maintenance Requests
If you need to report a maintenance issue, please complete our maintenance request form. Please provide as much detail as possible, including photos where applicable, so we can address the issue promptly.
For urgent repairs that require immediate attention outside of business hours, please contact this number:
What is considered urgent?
- Burst water pipes
- Gas leaks
- Dangerous electrical faults
- Flooding or serious water damage
- Lockouts (where applicable under tenancy agreement)
Tenant Support
If you have any questions about your tenancy, rent payments, or your lease agreement, please don’t hesitate to contact us.
Our team is here to support you throughout your tenancy.
Our Rental Process
We aim to make the rental process straightforward. The following guidelines outline what you can expect when applying for and renting a property with us.
Applying for a Property
All applications must be submitted in full and include the required identification and supporting documentation. This typically includes proof of identity, proof of income, and rental history details where applicable.
Applications are assessed carefully and fairly. We recommend attending an inspection before applying so you can ensure the property suits your needs.
Application Assessment
Each application is reviewed to ensure the applicant can comfortably meet rental obligations and has demonstrated a reliable rental history. References may be contacted to verify previous tenancy performance and employment details.
Successful applicants will be contacted promptly with the next steps.
Securing the Property
Once approved, you will be required to sign a Residential Tenancy Agreement and pay the bond and initial rent in accordance with legislation. The bond will be lodged with the appropriate authority in your state.
An entry condition report will be provided at the start of the tenancy. It is important that this document is reviewed carefully and returned within the required timeframe.
Paying Rent
Rent is to be paid in accordance with your lease agreement. Payment methods will be clearly outlined prior to lease commencement. Paying rent on time ensures a smooth tenancy and helps avoid formal arrears procedures.
Maintenance and Repairs
If maintenance is required during your tenancy, please notify our office promptly. Urgent repairs should be reported immediately. Non-urgent maintenance requests will be attended to within reasonable timeframes in accordance with legislation.
Our team coordinates with qualified tradespeople to ensure repairs are completed professionally.
Routine Inspections
Routine inspections are conducted periodically throughout the tenancy. Advance notice will always be provided. These inspections help ensure the property is being maintained appropriately and allow any maintenance issues to be identified early.
Ending Your Tenancy
When you decide to vacate, written notice must be provided in accordance with the terms of your lease and state legislation. The property should be returned in a clean and well-maintained condition, consistent with the entry condition report.
A final inspection will be conducted, and bond release will be processed once all obligations are met.