Landlord
At Crossriver Property Group, we provide professional property management designed to support the long-term success of your investment. Managing properties across Wodonga and Lavington, we focus on strong market positioning, careful tenant selection, and consistent oversight to ensure your property performs reliably.
From marketing and leasing through to ongoing management, we handle every stage with attention to detail and clear communication. Rent is monitored carefully, inspections are conducted thoroughly, and maintenance is coordinated efficiently with trusted local trades.
We also ensure your property aligns with current legislative requirements in Victoria and New South Wales, providing guidance so you can feel confident at every step.
Partner with Crossriver Property Group for considered management, practical advice, and a steady, professional approach to protecting your investment.
How We Will Manage Your Property
Managing your property is a responsibility we take seriously.
From the outset, our focus is on protecting your asset, managing risk and supporting consistent performance over time.
With Crossriver Property Group, you can be confident your property is being managed with the same care and consideration we would apply to our own.
Acting in your best interests
Every decision we make is guided by transparency. Our role is to provide honest, considered advice and to act in a way that supports the long-term success of your investment rather than short-term outcomes.
Clear and consistent communication
You will be kept informed without needing to chase updates. We communicate clearly, explain decisions when they arise and ensure you always understand what is happening with your property and why.
Property management involves navigating legislation, tenancy matters and day-to-day problem solving. Our experience allows us to manage these confidently and respond efficiently when challenges arise.
Local marketing knowledge
A strong understanding of the local market underpins every recommendation we make. We stay informed on rental demand, pricing trends and tenant expectations so your property remains well positioned and competitive.
Care and accountability
The difference in property management is found in the detail. We take a proactive, hands-on approach and remain closely involved in the ongoing care of your property. This commitment is reflected in the quality of tenancies we place, the condition of the properties we manage and the long-term relationships we build with our clients.
Preparing Your Property
Property preparation is essential to attracting quality tenants and achieving the best rental return.
Presenting the property well from the outset also helps set clear expectations and reduces issues.
Cleaning and presentation
Your property should be presented in a clean, well-maintained condition prior to advertising and tenancy commencement. A thorough clean creates a strong first impression and allows an accurate entry condition report to be completed. Well-presented properties attract stronger tenant interest and encourage tenants to take better care of the home.
Carpet and garden maintenance
Carpets should be professionally cleaned where required to establish a clear condition benchmark at the start of the tenancy. Gardens and outdoor areas should be tidy, with lawns mowed, edges trimmed and shrubs maintained. This not only improves presentation but also helps define tenant responsibilities for ongoing upkeep.
Serviced appliances
All appliances included with the property, such as heating, cooling, ovens, and hot water systems, should be in good working order before a tenant moves in. Servicing appliances prior to leasing helps reduce breakdowns, ensures safety and minimises disruptions during the tenancy.
Compliance with legislation
Rental properties must meet current legislative and safety requirements before being leased. This includes compliance with minimum rental standards, safety checks, and any state-specific regulations. Ensuring compliance protects both the owner and the tenant.
TENANT SELECTION PROCESS
Finding the right tenant is about more than filling a vacancy quickly.
The Process
Step 1: Application received and checked
We confirm the application is complete and includes the key details needed to assess suitability.
Step 2: Identity and details verified
We verify the information provided to ensure it is accurate and consistent, so we have a clear picture of the applicant’s situation.
Step 3: Affordability assessed
We review income and financial information to check the applicant can comfortably meet the rent and tenancy costs.
Step 4: Risk factors considered
We look for anything that may create issues during the tenancy and identify potential concerns before progressing.
Step 5: Rental history reviewed
We assess previous tenancy performance to understand how the applicant has looked after past properties and met their obligations.
Step 6: References contacted
Relevant references are checked thoroughly to confirm reliability, conduct, and suitability for the property.
Step 7: Recommendation prepared
Once checks are complete, we provide a clear recommendation based on the information gathered and the suitability of the applicant.
Step 8: Owner decision and next steps
The final decision remains with the property owner. Our role is to ensure you have clear, reliable information so you can approve the tenancy with confidence.
OUR COMMITMENT
Our role is to manage your property with consistency, care, and accountability, while keeping you informed and confident in every decision made on your behalf.
Rent is monitored closely and managed in accordance with the lease agreement. Payments are tracked regularly, and any issues are followed up promptly to reduce arrears and protect your cash flow.
Routine inspections
We carry out routine inspections throughout the tenancy to ensure the property is being looked after and maintained to an appropriate standard. Detailed inspection reports are provided so you have a clear understanding of the condition of your property, without needing to be directly involved.
Maintenance coordination
When maintenance or repairs are required, we coordinate the process from start to finish. This includes liaising with tenants, recommending suitable trades, and ensuring works are completed efficiently and to an acceptable standard, with owner approval obtained where required.
Rental reviews
Rental reviews are conducted with reference to current market conditions to ensure your property remains competitively priced while supporting long-term performance. We provide clear advice so rental adjustments are considered and well-timed.
EOFY statements
At the end of each financial year, comprehensive statements are prepared outlining income and expenditure for your property. These are designed to support your record keeping and make the process smoother for your accountant or financial adviser.
FEES & CHARGES – TABLE
We believe in being transparent about our fees, so you always understand what you are paying for and the value we provide.
Our management fee covers the day to day running of your property, including tenant screening, rent collection, enquiries, maintenance coordination, inspections, and regular communication. The fee is a percentage of rent collected and is only charged when rent is received.
Maintenance and repair costs are separate and apply only to work completed. We do not add mark ups to contractor invoices and will always contact you about maintenance so you stay informed.
Our goal is to protect your investment, minimise vacancies, and provide reliable, professional management. If you have any questions about our fees or services, we are always happy to help.
Item | Fee |
|---|---|
Rental Appraisal | Free |
Management Fee | 6.6% of all rent collected (plus GST) |
Letting Fee | One week’s rent (plus GST) |
Lease Renewal Fee | Half a week’s rent (plus GST) |
EOFY Statement Fee | $22 |
Fees are negotiable for owners with multiple properties.
Advertising Fees
Item | Fee |
|---|---|
‘For Lease’ Sign Board | Free |
Internet Listing Promotion | $350 |
Other Fees
Item | Fee |
|---|---|
Tribunal Application | At cost |
Registered Post Envelopes | At cost |